TERMS & CONDITIONS


1. Definitions:

1.1 The Club: Flo Martial Arts Limited.

1.2 The Club Rules: The rules and regulations of the Club, as amended from time to time. A copy of the Club rules will be supplied to you with your application for membership and further copies will be made available on request.

1.3 Commitment Period: The minimum term you are committing to remain a member of the Club (subject to extension if your membership is suspended) is 4 months or dependent on membership package.

2. Membership:

2.1 Your membership will begin on the day you join.

2.2. When paying by Direct Debit, an initial payment will be required to cover the period up to your first DD payment.

2.3 Your membership is personal to you. You cannot transfer it to another person.

2.4 If Flo Martial Arts or the bank/building society makes a mistake with your direct debit payment you are guaranteed a full and immediate refund from your bank/building society.

2.5 By signing this Membership Application Form the member agrees to comply with these Terms and Conditions of Membership and the Club Rules.

2.6 You will only be permitted to use the Club facilities provided your membership is current and fully paid up or you have made payment arrangements acceptable to the Club.

3. Duration: When you join the Club you are agreeing to remain a member for the Commitment Period. If you choose to pay your membership fees monthly, your Club membership will continue automatically after the Commitment Period end date at the fee rate applicable to your membership type and category of membership at that date, but subject to termination in accordance with paragraph 6. If you choose to join the Club by paying your Commitment period membership fee in advance, your Club Membership will terminate automatically on expiry of the Commitment Period.

4. Fees: The Club will set the level of fees and will review such fees periodically. The Club reserves the right to change the level of fees from time to time, but guarantees that your fees will not increase during your Commitment Period. For any changes to the monthly fee, we will give you at least 30 (thirty) days’ written notice. The following fees prevail:

4.1 Membership fee; The level of membership fees shall be determined according to the type and category of membership.

4.2 Joining fee; A joining fee may be payable as specified in your application form. Your joining fee goes to start up costs, admin and member-to-member insurance.

4.3 Guest user fee; A fee will be set by the Club from time to time in respect of guests of members who wish to visit the Club and use the facilities.

4.4 Other Fees; All other fees and prices for the sale of goods and services at the Club, and any other services will be set by the Club from time to time.

4.5 If your bank fails to make a due direct debit payment from your account, we will write to advise you of this. Our third party provider will follow-up on any non-paid membership fees and will charge the amounts necessary as detailed in their terms and conditions.4.6 Should any membership fees not be paid within 30 days of the due date, the full membership fee for the remainder of the commitment period will automatically become due and payable in full.

4.7 Any unpaid and overdue membership fees referred to a debt collection agency will be subject to a surcharge as directed by our third party provider. This surcharge, together with all other charges and legal fees incurred in the collection of the overdue membership fees, will be the responsibility of the member and will be legally recoverable from the member.

4.8 We may charge a reasonable fee of up to £35 for any of the following: replacing lost membership cards, removing or adding Associate members, changing membership category and transferring.

4.9. You must pay a monthly membership which will be determined by your chosen membership package.

4.10 Monthly installments will be due on either the 1st, 8th, 15th or 25th of each calendar month or the next available working day by Direct Debit. 

4.11. We may change the amount of your monthly payments. If we do we will write to you at the address you have given us 14 days before the changes take place.

4.12 Monthly fees are payable even if you do not use the center.

5. Suspension of Membership:

A Member may, if he/she is unable to make use of the Club facilities by reason of illness or injury, suspend his/her membership for one continuous period of at least 1 month and a maximum of 3 (three) months. 30 (thirty) days written notice must be given to the Club and the Club shall have the right to request a doctor's certificate. A reduced monthly fee will be charged by the Club during the suspension of membership. Any suspension during the Commitment Period will extend the length of the Commitment Period by the length of the period your membership is put on hold. Notice to terminate membership cannot run concurrently with a suspension period.



6. Termination:

6.1 Termination by the Club: We may terminate this agreement in the following circumstances: (a) if you commit a serious or repeated breach of this agreement or the Club’s rules and this is not REMEDIED within 7 (seven) days’ of receipt of a default notice; (If a member is expelled from the Club for inappropriate behavior, the remaining membership fees are still payable in full) (b) If any part of your membership fee remains unpaid 30 (thirty) days after its due date for payment, or (c) If you provide us with details which you know to be false when applying for membership and the false declaration would have reasonably affected our decision to grant you membership. If we terminate for any of these reasons, we reserve the right to retain a proportion of the money paid under this agreement, to cover any reasonable costs incurred.

6.2 Memberships cannot be cancelled prior to the agreed contract length that you have signed up for and the last payment has been made. A contract may be cancelled once the final payment has been made; this requires 30 days notice in writing to Debit Finance (e-mail info@debitfinance.co.uk). A confirmation letter will be sent back. Queries on cancelled memberships can only be dealt with when a copy of this letter is provided. Contact Debit Finance on 01908 422 007.

6.3 Termination by you. You may terminate this agreement in the following circumstances: (a) You can give notice to terminate at any point during the Commitment Period but this cannot end your membership before the end of the Commitment Period and you will be liable for any outstanding costs associated with your Commitment Period. (b) You may terminate your membership by giving the Club at least 1 (one) full calendar month's notice, so that your membership will terminate at the end of the following calendar month after notice was given. (c) Cancelling your direct debit instruction for the payment of fees is not sufficient. (d) You may terminate this agreement on 1 calendar month’s notice if you are unable to use the Club through serious illness or injury likely to preclude you from using the Club for a period of least 6 (six) calendar months. (We will request reasonable evidence of your illness or injury – e.g. a doctor’s certificate). (e) You may also terminate this agreement if: a. We permanently reduce the facilities or opening hours of the Club; b. We change the location of the Club; or; c. We close the Club for refurbishment for a period of more than 30 (thirty) days.

7. Membership Cards (if used):

7.1 Membership cards shall be issued to all members upon joining the Club and are used to gain entry to the Club. Membership cards are not transferable and any members allowing their card to be used by another person is in serious breach of these Membership Terms and Conditions and will entitle the Club to terminate membership without notice. Outstanding monies owed from the Commitment Period will still be due after termination.

7.2 If a membership card is lost, it should be reported to the Club and the Club reserves the right to charge an administration fee for the provision of a replacement membership card.

7.3 You must submit your membership card at respective reception points when accessing facilities; otherwise we will charge you the standard casual rate.

7.4 All members must have their photograph taken for identification purposes; this will be stored on “Flo Martial Arts Limited” database. This information will solely be used Flo Martial Arts Limited and will not be released to any third parties.

8. Club Rules:

8.1 You must comply with the Club rules/etiquette, which forms part of this agreement.  

8.2. We may change the rules/etiquette at any time. We will post notice of any changes at the Club. The Club may amend the Club Rules from time to time in order to ensure the health and safety of members. Temporary amendments will be displayed in the Club. Permanent changes to the Club Rules will only be made after at least 30 (thirty) days notice to members, except in the case of emergency.

8.3 The Club reserves the right to adjust the availability of certain facilities or close the Club on a temporary basis for the general purpose of cleaning, decorating, essential repairs, maintenance of equipment, special functions and holidays.

9. Restriction of Liability:

9.1 The Club will not accept liability for any loss, damage to or theft of money, valuables or other personal property of members and guests. Property stored in lockers or cubbyholes provided by the Club is stored at the owner's risk and no liability for loss or damage there to will be accepted by the Club. The Club also accepts no liability for any vehicles parked outside the facility.

9.2 Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us.

9.3 The Club accepts liability for damage, accident, death, personal injury or other loss sustained by members or guests on the Club premises to the extent caused by its negligence or the negligence of its employees and agents (during the course of their employment and agency, as appropriate) unless that failure is attributable to: a) Your own fault (b) A third party unconnected with our provision of services under this agreement or (c) Events which neither we nor our supplier could have foreseen or forestalled even if we had taken all reasonable care.



10. Health & Safety:

Members must read all Health and Safety notices displayed in the Club and comply with their recommendations.

11. Sale of Club: In the event of the sale or disposal of the Club to another company or to any other person we may transfer your membership to the new owner therefore you will continue as a member of the Club and continue to pay your membership fees provided no changes to these terms or the Club rules having a material adverse affect on your use of the Club are made by the new owner. Any such disposal will not affect your contractual or statutory rights.

12. Notices: Notices from you to the Club must be in writing and addressed to the general manager at the Club. The Club reserves the right to require evidence of posting or delivery where it has no record of receipt or the date of any notice appears inconsistent with the date of receipt. In these cases the notice will be deemed not given unless such evidence is produced. Any notice handed to the Club must be receipted. Notices from the Club to you will be posted to you at your address in the membership records (or, where these terms permit, displayed on notice boards at the Club).

13. Changing the Agreement: We can change the agreement at any time. We will give you 14 day’s notice of this change in writing at the address you have given us.

14Facilities:

14.1. You are entitled to use the facilities available for your category of membership package.

14.2. You may have to pay additional charges to use certain other facilities/activities at the Centre. You can get a list of these from our reception points. We can change these prices at any time. 

14.3. Before using any exercise equipment you must read and sign the Health Commitment Statement/Pre Activity Questionnaire and have a supervised induction session. We can refuse access to the Club facilities if we consider your health maybe adversely affected by the use of such facilities. In such circumstances you will be referred to our GP referral team. 

14.4. Centre’s may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices will be displayed in the Club in advance notifying customers of any changes. No refunds will be available for these periods. 

14.5. We may change the Club opening times or withdraw any of the facilities at any time if we need them for events, tournaments, exhibitions or other special activities. 

14.6. We may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer service. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability. In the above circumstances we will use our best endeavours to:  6.6.1. Give as much notice as is reasonably practicable by displaying notices in the Club. 

14.6.1 Arrange for alternative facilities during a period of closure. 

14.6.2 Your membership does not give you priority over other users or guarantee the availability of facilities.

15.1 Flo Martial Arts Limited:

Management reserve the right to change the activity program/class schedule. Prior notice will be given in the Club relating to activity cancellations or the introduction of new sessions. 

15.2 Promotions do not apply to existing members.

16. Junior Members and Children. 

16.1 If you are 5 - 17 (inclusive), your parent or guardian must sign this agreement on your behalf. By signing this agreement your parent or guardian agrees to be responsible for your behaviour and actions at all times and to pay us any amounts that are due on your behalf.

16.2 When you reach 18 years’ old, your junior membership will end and you will automatically and immediately become a full adult member and sign a copy of this agreement.